Privacy Policy
Last Updated: 1 September 2026
At Kojie San Soaps, we respect your privacy and are committed to protecting the personal information you provide when you use kojiesansoap.in, browse our website, place an order, contact us or otherwise interact with our services.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how we protect it and the choices available to you.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. About Us
Kojie San Soaps operates the website:
Our business address is:
Kojie San Soaps
Bhatti Street, 32, 4th Cross, Hosur Rd
Bengaluru, Karnataka 560025
India
For privacy-related questions, you can contact us at:
Email: care@kojiesansoap.in
Phone: 8660343654
2. Information We Collect
We may collect information that you provide directly to us when you use our website.
Depending on how you interact with our website, this may include:
Account Information
If you create an account, we may collect information such as:
- Name
- Email address
- Login-related information
- Account preferences
Order Information
When you place an order, we may collect information necessary to process and deliver your purchase, including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Payment-related information
- Transaction information
Contact Information
If you contact us through our Contact Us page, Contact Form 7, email or another customer-support channel, we may collect:
- Name
- Email address
- Phone number, where provided
- Order ID
- Message or enquiry details
- Other information you voluntarily provide
Website Usage Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring pages
- Date and time of visits
- Website interactions
- General usage information
The exact information collected depends on the technologies and services enabled on our website.
3. How We Use Your Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Confirming purchases
- Processing payments
- Arranging delivery
- Providing order tracking
- Responding to customer enquiries
- Providing customer support
- Managing customer accounts
- Handling cancellations, returns, replacements and refunds
- Improving our website
- Improving our products and services
- Maintaining website security
- Detecting and preventing fraudulent or unauthorized activity
- Maintaining business and transaction records
- Complying with applicable legal and regulatory requirements
- Communicating important information relating to your orders or account
We will use personal data for appropriate and specified purposes and in accordance with applicable law.
4. Payment Information
When you make a payment through our website, payment information may be processed by the payment gateway or payment service provider used for the transaction.
We do not intend to store complete payment-card information on our website unless such storage is specifically required and lawfully supported by the payment service being used.
Payment providers may process information according to their own privacy policies and terms.
For payment-related questions concerning a specific transaction, please contact us with your Order ID.
5. Shipping and Delivery Information
To fulfil your order, certain information may need to be provided to shipping and logistics partners.
This may include:
- Recipient name
- Delivery address
- PIN code
- Contact information
- Order information
- Shipment information
This information is used to facilitate delivery, shipment tracking and related customer support.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files that may be stored on your device when you visit a website.
We may use cookies for purposes such as:
- Keeping products in your shopping cart
- Maintaining login sessions
- Remembering preferences
- Improving website functionality
- Understanding website usage
- Measuring website performance
- Improving user experience
- Supporting security
- Delivering relevant website functionality
Some cookies may be provided by third-party services used on our website.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping-cart or account features.
7. Analytics and Website Performance
We may use analytics or website-performance services to understand how visitors use our website.
These services may collect information such as:
- Pages viewed
- Traffic sources
- Device information
- Browser information
- Approximate geographic information
- Website interactions
- Session information
Analytics information helps us understand website performance and improve the shopping experience.
The specific analytics services used on the website may change from time to time.
8. Advertising and Marketing
If advertising or marketing technologies are enabled on our website, they may use cookies, pixels or similar technologies to measure campaigns, understand website interactions and improve advertising relevance.
Examples may include technologies provided by advertising platforms and social-media platforms.
Where required by applicable law, appropriate consent or controls will be provided for relevant data processing.
You may also be able to manage advertising preferences through the relevant platform or your device/browser settings.
9. How We Share Information
We do not sell your personal information as a standalone commercial product.
We may share information where reasonably necessary to operate our website and fulfil your requests.
This may include sharing relevant information with:
- Payment processors
- Courier and logistics partners
- Website hosting providers
- Technology service providers
- Website security providers
- Analytics providers
- Customer-support service providers
- Email or communication service providers
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
Third-party service providers may process information according to their own terms and privacy policies.
We aim to limit information shared with service providers to what is reasonably necessary for the relevant service.
10. Third-Party Services
Our website may contain or use services operated by third parties.
These may include:
- Payment gateways
- Shipping and tracking services
- Analytics services
- Advertising platforms
- Social-media services
- Website security services
- Embedded content
- Customer-support tools
When you interact with a third-party service, that service may process information according to its own privacy policy.
We recommend reviewing the privacy policies of third-party services where appropriate.
11. Data Security
We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
Security measures may include technical, organizational and administrative safeguards appropriate to the nature of the information and the services we operate.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If you believe your information or account may have been compromised, please contact us promptly.
12. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing transactions
- Providing customer support
- Maintaining business records
- Resolving disputes
- Preventing fraud
- Meeting legal or regulatory obligations
- Enforcing applicable agreements
The actual retention period may vary depending on the type of information and the reason it was collected.
When information is no longer required, it may be deleted, anonymized or otherwise disposed of in accordance with applicable requirements.
13. Your Privacy Choices and Rights
Depending on applicable law, you may have rights concerning your personal data, including rights relating to:
- Accessing information held about you
- Requesting correction of inaccurate information
- Requesting deletion or erasure where applicable
- Withdrawing consent where processing is based on consent
- Raising a grievance regarding the processing of your personal data
- Obtaining information about how your personal data is processed
Some rights may be subject to applicable legal requirements, limitations or exceptions.
To make a privacy-related request, contact us using the details provided below.
14. Withdrawing Consent
Where processing of personal information is based on your consent, you may request to withdraw that consent, subject to applicable law.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services where the relevant information is necessary to provide them.
15. Marketing Communications
We may send transactional communications relating to your orders, account or requests.
Where applicable, we may also send promotional or marketing communications in accordance with applicable law and your preferences.
You may request to stop receiving promotional communications by using the available unsubscribe option or contacting us.
Transactional messages necessary to fulfil an order or provide an essential service may still be sent.
16. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
17. External Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our website
- Products and services
- Technology
- Data-processing practices
- Legal or regulatory requirements
When we make changes, we may update the Last Updated date shown at the beginning of this page.
We encourage you to review this page periodically.
19. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the way we handle personal information, please contact us.
Kojie San Soaps
Bhatti Street, 32, 4th Cross, Hosur Rd
Bengaluru, Karnataka 560025
India
Email: care@kojiesansoap.in
Phone: 8660343654
For an order-related enquiry, please include your Order ID where applicable so that we can assist you more efficiently.
Frequently Asked Questions
What personal information does Kojie San Soaps collect?
Depending on how you use the website, we may collect information such as your name, email address, phone number, billing and shipping address, order information, payment-related transaction information and technical website-usage information.
Why does Kojie San Soaps collect my information?
We use information primarily to process orders, arrange delivery, provide customer support, maintain website functionality, improve our services, protect the website and comply with applicable legal requirements.
Does Kojie San Soaps sell my personal information?
We do not sell personal information as a standalone commercial product. Certain information may be shared with service providers when reasonably necessary to process payments, deliver orders, provide website services, maintain security or perform other legitimate business functions.
Does Kojie San Soaps use cookies?
Yes. Our website may use cookies and similar technologies for functions such as shopping-cart operation, account sessions, preferences, analytics, security and website performance.
How can I request access to or correction of my personal information?
You can contact us at care@kojiesansoap.in with your request. We may need to verify your identity before processing certain requests.
How can I contact Kojie San Soaps about privacy?
You can contact our team at care@kojiesansoap.in or 8660343654.
