Shipping & Delivery

Delivery Information

At Kojie San Soaps, we aim to make your shopping experience simple and convenient. This Shipping & Delivery Policy explains how orders placed through kojiesansoap.in are processed, dispatched and delivered within India.

We currently ship orders to serviceable locations across India.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will process your order for dispatch.

Orders are generally processed within 1–2 business days, subject to product availability, order verification and operational requirements.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive the available shipment and tracking information through the contact details provided during checkout.

Delivery Time

Delivery times may vary depending on your location, courier availability, weather conditions, holidays and other circumstances affecting transportation.

As a general guideline:

• Metro and major cities: approximately 2–5 business days
• Other serviceable locations: approximately 3–7 business days
• Remote or extended service areas: delivery may take additional time

These are estimated delivery timelines and are not guaranteed delivery dates.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on factors such as:

• Delivery location
• Order value
• Package weight
• Shipping service
• Promotional offers

Any applicable shipping fee will be shown clearly at checkout.

Order Tracking

Once your order has been dispatched, tracking information will be made available when provided by the shipping carrier.

You can use our Track Order page to check the status of your shipment.

If your tracking information has not updated immediately after dispatch, please allow some time for the courier partner’s system to register the shipment movement.

Delivery Attempts

Our courier partners generally make delivery attempts according to their delivery procedures.

Please ensure that the delivery address and contact information entered during checkout are accurate and complete.

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect or incomplete, or the courier is unable to contact the recipient, additional delivery attempts or further instructions may be required.

Incorrect or Incomplete Address

Please carefully check your delivery address before placing your order.

Kojie San Soaps is not responsible for delays or failed deliveries resulting from incorrect, incomplete or outdated address information provided by the customer.

If you notice an error in your delivery address after placing an order, contact our customer support team as soon as possible.

Email: care@kojiesansoap.in
Phone: 8660343654

We will try to assist you, but address changes cannot always be guaranteed once an order has been processed or dispatched.

Delayed Deliveries

Although we work to dispatch orders promptly, delivery delays can occasionally occur because of circumstances outside our control.

These may include:

• Severe weather
• Natural events
• Public holidays
• Transportation disruptions
• Courier network delays
• Incorrect address information
• Remote-area delivery limitations
• Unexpected operational or logistical issues

If your order appears to be significantly delayed, please contact us with your order details so our team can assist you.

Damaged Package

If your package appears visibly damaged at the time of delivery, please inspect the package carefully.

If the product inside is damaged, incorrect or missing, contact us as soon as possible with:

• Order ID
• Description of the issue
• Clear photographs of the package
• Clear photographs of the product received
• Any relevant delivery information

This information helps us investigate the issue and provide appropriate assistance according to our applicable policies.

Wrong Product Received

If you receive a product different from the product you ordered, please contact our customer support team as soon as possible.

Please provide your Order ID and photographs of the product received so that we can review the issue.

Email: care@kojiesansoap.in
Phone: 8660343654

Shipping Locations

Kojie San Soaps currently focuses on deliveries within India.

Delivery availability depends on whether the destination is serviceable by our shipping partners.

If your location is not serviceable, the applicable information will be communicated during the ordering or delivery process.

Important Delivery Information

Before completing your order, please make sure that:

• Your name is correct.
• Your delivery address is complete.
• Your PIN code is correct.
• Your contact information is accurate.
• Someone is available to receive the package where possible.

Providing accurate information helps prevent unnecessary delivery delays.

Need Help With Your Delivery?

If you have a question about shipping, dispatch, tracking or delivery, our customer support team can help.

Kojie San Soaps
Bhatti Street, 32, 4th Cross, Hosur Rd
Bengaluru, Karnataka 560025
India

Email: care@kojiesansoap.in
Phone: 8660343654

Frequently Asked Questions

How long does Kojie San delivery take in India?

Delivery generally takes approximately 2–7 business days, depending on the destination and courier service. Remote or extended service areas may require additional time.

How can I track my Kojie San order?

After your order has been dispatched, available tracking information will be provided. You can also use the Track Order page on our website to check your shipment status.

Do you deliver across India?

We ship to serviceable locations across India. Availability depends on the delivery location and our courier partners.

When will my order be dispatched?

Orders are generally processed for dispatch within 1–2 business days, subject to product availability, verification and operational requirements.

What should I do if my order is delayed?

First, check your shipment tracking information. If the shipment appears significantly delayed or the tracking information has not updated for an extended period, contact us at care@kojiesansoap.in with your Order ID.

What should I do if I receive a damaged product?

Contact us as soon as possible with your Order ID and clear photographs of the package and product received. Our team will review the issue and assist you according to the applicable policy.