Terms & Conditions

Last Updated: 1 September 2026

Welcome to kojiesansoap.in. These Terms & Conditions govern your access to and use of our website and the purchase of products through our online store.

By accessing, browsing or using this website, or by placing an order through the website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.

Please also review our Privacy Policy, Shipping & Delivery Policy, and Cancellation, Return & Refund Policy, which form an important part of your use of our website and services.

1. About Us

This website is operated by Kojie San Soaps.

Business Address:

Kojie San Soaps
Bhatti Street, 32, 4th Cross, Hosur Rd
Bengaluru, Karnataka 560025
India

Email: care@kojiesansoap.in
Phone: 8660343654

Throughout these Terms & Conditions, “we”, “us”, “our” and “Kojie San Soaps” refer to the business operating this website.

“you”, “your” and “customer” refer to any person accessing the website or purchasing products from us.

2. Use of Our Website

You may use kojiesansoap.in for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with website security or functionality.
• Introduce malicious software, code or harmful material.
• Attempt to obtain another customer’s information.
• Use automated systems to improperly access or collect website information.
• Copy, reproduce or commercially exploit website content without permission.
• Misrepresent your identity or provide false information when placing an order.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect the website, our business, our customers or third parties.

3. Product Information

We make reasonable efforts to provide accurate information about the products displayed on our website.

Product information may include:

• Product name
• Description
• Ingredients
• Directions for use
• Product size
• Product images
• Pricing
• Availability
• Other relevant product information

Product packaging, colours, labels or appearance may occasionally differ from images displayed on the website due to manufacturer packaging updates, photography, display settings or other factors.

Where applicable, please refer to the actual product packaging for the most current product information.

4. Skincare Product Information

Our website provides general product information for customers.

Product descriptions are not intended to constitute medical advice, diagnosis or treatment.

Individual skin types and reactions can vary. Customers should review the product ingredients, directions and applicable warnings before use.

If you have a known sensitivity or concern about a particular ingredient, carefully review the product information and seek appropriate professional advice where necessary.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.

5. Product Availability

All products displayed on the website are subject to availability.

We may:

• Update product availability.
• Limit quantities.
• Discontinue products.
• Temporarily remove products.
• Correct availability information where necessary.

Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout is completed.

6. Prices

Product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that displayed prices are accurate.

However, if an obvious pricing or listing error occurs, we reserve the right to correct the error.

If an order has been placed based on a significant and obvious pricing error, we may contact the customer regarding the error and, where appropriate, cancel the affected order and provide an applicable refund.

Any applicable taxes, shipping charges or other charges will be displayed during the ordering process where applicable.

7. Orders

When you place an order through kojiesansoap.in, you are making a request to purchase the selected products under these Terms & Conditions.

After submitting an order, you may receive an order confirmation.

An order confirmation does not necessarily mean that the order has been finally accepted if further verification is required.

We reserve the right to refuse or cancel an order in circumstances including:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraudulent activity.
• Incorrect customer information.
• Delivery restrictions.
• Payment-related issues.
• Duplicate or accidental orders.
• Other legitimate operational or legal reasons.

If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our refund process.

8. Customer Information

You are responsible for ensuring that information submitted during checkout is accurate and complete.

This includes:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• PIN code
• Other information required to process your order

Incorrect information may result in delivery delays, failed deliveries or other problems.

9. Payments

We may provide multiple payment options through payment service providers integrated with our website.

Payments are processed through the applicable payment gateway or payment service provider.

You agree to provide valid and accurate payment information where required.

We are not responsible for delays or failures caused by a payment provider, bank, card issuer or other third-party financial service.

10. Cash on Delivery

Where Cash on Delivery is available, eligibility may depend on factors such as:

• Delivery location
• Order value
• Product availability
• Courier availability
• Internal verification requirements

We reserve the right to restrict Cash on Delivery availability for certain orders or locations where reasonably necessary.

11. Shipping & Delivery

Orders are delivered according to our Shipping & Delivery Policy.

Delivery times are estimates and may vary depending on:

• Delivery location
• Courier availability
• Weather
• Public holidays
• Transportation conditions
• Operational circumstances
• Other events outside our reasonable control

For complete information, please review our Shipping & Delivery page.

12. Order Cancellation

Customers may request cancellation as soon as possible after placing an order.

Cancellation may be possible before an order has been processed or dispatched.

Once an order has been packed or dispatched, cancellation may no longer be possible.

Please refer to our Cancellation, Return & Refund Policy for the applicable process.

13. Returns, Replacements & Refunds

Returns, replacements and refunds are governed by our Cancellation, Return & Refund Policy.

Customers should review that policy before placing an order.

Where an issue occurs with a damaged, defective, incorrect or missing product, customers should contact us with their Order ID and relevant information.

14. Promotions and Discounts

From time to time, we may offer promotional campaigns, discounts, coupons, combo offers or other special offers.

Promotions may be subject to additional terms, including:

• Validity period
• Eligible products
• Minimum order value
• Usage limits
• Customer eligibility
• Availability

Unless specifically stated otherwise, promotions cannot be combined with other offers.

We reserve the right to modify or discontinue promotional offers where reasonably necessary.

15. Intellectual Property

Unless otherwise stated, the content available on kojiesansoap.in—including text, graphics, logos, photographs, product presentation, page design, icons, videos and other materials—is protected by applicable intellectual-property laws.

You may access and use the website for personal and lawful shopping purposes.

You may not reproduce, distribute, modify, publish, transmit, sell or commercially exploit website content without appropriate authorization.

16. Trademarks

Product names, brand names, logos and trademarks displayed on this website may belong to their respective owners.

Nothing on this website grants you permission to use any trademark, logo or brand identity without appropriate authorization.

17. User Reviews and Submitted Content

If the website allows customers to submit reviews, comments, photographs or other content, you are responsible for the content you submit.

You agree not to submit content that:

• Is unlawful.
• Is misleading or fraudulent.
• Infringes another person’s rights.
• Contains malicious code.
• Contains offensive or abusive material.
• Contains another person’s private information without authorization.
• Promotes illegal activity.

We reserve the right to moderate, remove or restrict submitted content where reasonably necessary.

18. Website Accuracy

We aim to keep website information accurate and up to date.

However, the website may occasionally contain:

• Typographical errors
• Pricing errors
• Product-information errors
• Availability errors
• Technical errors
• Outdated information

We reserve the right to correct errors and update information when necessary.

19. Third-Party Services

Our website may rely on third-party services for functions such as:

• Payments
• Shipping
• Order tracking
• Website hosting
• Analytics
• Security
• Communications
• Other website functionality

Third-party services may have their own terms and policies.

Your use of third-party services may be subject to those providers’ applicable terms.

20. Links to Other Websites

Our website may contain links to external websites.

These links may be provided for convenience or informational purposes.

We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

21. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available
• Uninterrupted
• Error-free
• Free from technical problems
• Free from security vulnerabilities

Website availability may occasionally be affected by maintenance, updates, hosting problems, technical failures or circumstances beyond our reasonable control.

22. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for losses arising from circumstances beyond our reasonable control, including certain third-party service interruptions, courier delays, internet disruptions, technical failures or other events outside our control.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded or restricted.

23. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms & Conditions or infringement of the rights of another person.

24. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, stored and shared when you use our website.

Please review the Privacy Policy before using the website or placing an order.

25. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to:

• Our website
• Products and services
• Business operations
• Payment or delivery processes
• Legal or regulatory requirements

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after changes are posted may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

26. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes relating to the use of the website or purchases made through it will be subject to the jurisdiction of the courts or appropriate authorities having jurisdiction under applicable law.

Nothing in these Terms & Conditions limits any mandatory consumer rights or remedies available under applicable Indian law.

27. Contact Us

If you have questions regarding these Terms & Conditions, your order or our website, please contact us.

Kojie San Soaps

Bhatti Street, 32, 4th Cross, Hosur Rd
Bengaluru, Karnataka 560025
India

Email: care@kojiesansoap.in
Phone: 8660343654

Frequently Asked Questions

What are the Terms & Conditions for kojiesansoap.in?

These Terms & Conditions establish the rules for using kojiesansoap.in and purchasing products through our website, including provisions relating to orders, payments, products, delivery, cancellations, returns and website use.

Can I cancel my Kojie San order?

You may request cancellation as soon as possible after placing an order. Cancellation may not be possible after an order has been processed or dispatched. See our Cancellation, Return & Refund Policy for details.

What happens if a product is unavailable?

Products are subject to availability. If an ordered product becomes unavailable, we may contact you regarding the order and, where appropriate, arrange a refund for the unavailable product.

Are product prices subject to change?

Yes. Product prices and availability may change from time to time. Applicable pricing is displayed during the ordering process.

Where can I find the return and refund rules?

Our Cancellation, Return & Refund Policy explains the applicable requirements for cancellations, returns, replacements and refunds.

How can I contact Kojie San Soaps?

You can contact us at care@kojiesansoap.in or 8660343654.