Frequently Asked Questions
Last Updated on February 29, 2021
Products, Shipping, Tracking & Delivery
We usually ship orders within 2 working days. Once your order has been shipped, you will receive a notification on your registered email address and contact number with the delivery partner details and tracking ID.
You can use the tracking ID to track your shipment and check the latest status of your order.
Your order number is provided in your order confirmation email/message after your purchase is successfully placed.
If you cannot find your order number, please contact our customer support team with your registered email address or phone number.
The delivery partner may contact you when necessary regarding delivery of your order. Please ensure that your registered contact number is reachable.
All products are packed securely to help protect them during transportation and delivery.
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
Orders are generally dispatched within 2 working days after receiving the order.
Currently, orders are intended for delivery through our available shipping services. If in-store collection becomes available, the option will be communicated at checkout.
Purchase from our official website or authorised sellers to help ensure that you receive genuine products.
Return And Exchange
Returns can be initiated within 1–3 days of receiving your order. Returns are accepted only for products that are wrong or damaged.
Once your return request is approved, a return pickup will be scheduled within 2–4 business days.
Refunds and exchanges are processed only after the returned product is received and verified at our warehouse. The product must be returned in its original packaging with the seals intact.
Unfortunately, returns are not accepted after 3 days from the delivery date.
you receive a damaged or defective product, please contact us within 24 hours of delivery.
Please also email a clear photograph of the damaged or defective product to care@kojiesansoap.in.
Requests reported after 24 hours may not be eligible for return processing
The product must be returned in its original packaging, with the seals intact.
Refunds and exchanges are processed only after the returned product has been received and verified by our warehouse.
After the return request is approved and the reverse pickup is completed, the refund is initiated after we receive confirmation of the successful pickup and receipt of the returned product.
For prepaid orders, the refund is initiated to the original payment source.
For COD orders, refunds are processed through a Razorpay Payout link.
You will receive the payout link on your registered email address. After verifying your phone number with OTP, you can choose to receive the refund through UPI or bank account.
The payout is processed after the required details are successfully submitted.
You can contact our support team:
Email: care@kojiesansoap.in
Support hours: Monday–Saturday, 11:00 AM–6:00 PM.
